Privacy & Policy
Introduction
Welcome to Ecoclay (“we,” “us,” or “our”). At Ecoclay, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ecoclayusa.com and purchase our handcrafted clay cookware and kitchenware products.
By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
Information We Collect
Personal Information
When you visit our website, place an order, or contact us, we may collect the following personal information:
Order and Account Information:
- Full name
- Billing and shipping addresses
- Email address
- Phone number (346) 239-9432 for customer inquiries)
- Payment information (processed securely through our payment processor)
- Order history and purchase details
Communication Information:
- Correspondence with our customer support team at ecoclayus@gmail.com
- Feedback, reviews, and survey responses
- Photos submitted for damaged item claims or product inquiries
Automatically Collected Information
When you access our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited and time spent on our site
- Referring website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing and Fulfillment:
- Processing and completing your purchases
- Managing shipping and delivery (including tracking within the United States)
- Sending order confirmations and shipping notifications
- Processing returns, refunds, and exchanges within our 30-day return window
Customer Service:
- Responding to your inquiries and support requests during business hours (Monday–Friday, 12:00 a.m. – 10:00 a.m.
- Investigating shipping issues, lost packages, or damaged items
- Resolving disputes and addressing customer concerns
Business Operations:
- Improving our website functionality and user experience
- Analyzing shopping trends and customer preferences
- Preventing fraudulent transactions and enhancing security
- Maintaining accurate records for accounting and legal purposes
Marketing Communications:
- Sending promotional emails about new products, special offers, and updates (with your consent)
- Informing you about free shipping promotions on orders $100 and above
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers:
- Shipping carriers for domestic delivery within the United States, including Alaska, Hawaii, and Puerto Rico
- Payment processors to complete secure transactions
- Website hosting and technology service providers
- Customer service and email communication platforms
Legal Requirements:
- When required by law, court order, or government regulation
- To protect our rights, property, or safety, or that of our customers
- To enforce our Terms of Service, Shipping Policy, or Return and Refund Policy
Business Transfers:
- In connection with a merger, acquisition, or sale of company assets, your information may be transferred to the acquiring entity
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing systems
- Restricted access to personal information by authorized personnel only
- Regular security assessments and updates
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and shopping cart contents
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
You can control cookie preferences through your browser settings. However, disabling cookies may limit certain features of our website.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request corrections to inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request transfer of your data in a structured format
To exercise these rights, please contact us at ecoclayus@gmail.com
Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for accounting and warranty purposes. When information is no longer needed, we securely delete or anonymize it.
International Users
Ecoclay currently ships only within the United States and does not offer international shipping at this time. Our website and services are directed to users within the United States, and your information is stored and processed in the United States.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a new “Last Updated” date. We encourage you to review this Privacy Policy regularly.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ecoclay
Email: ecoclayus@gmail.com
Phone: (346) 239-9432
Hours: Monday–Friday, 12:00 a.m. – 10:00 a.m.
For returns and refund inquiries: ecoclayus@gmail.com
